No. We deploy neural‑voice models that layer natural breathing, pauses, and emphasis over your scripts, so conversations feel human, empathetic and friendly. During onboarding we choose a voice profile and adjust speed and tone until it matches your brand. After launch we continuously analyze sentiment scores and caller feedback, fine‑tuning pronunciation or phrasing as needed to keep interactions warm and authentic.

Typical turnaround is 10-15 days for initial launch, once you provide existing scripts, service menu, pricing and other key key information required for effective dialogue. Our team maps those details into structured intents, trains the language model, and runs a ton of test calls for quality assurance. If you’d like us to craft or optimize scripts, we add an extra week for copywriting, approvals, and voice‑tone calibration. Either way, you’ll hear sample calls before go‑live and can request tweaks at no extra cost.

Yes. We simply port or forward a dedicated number into your current provider so callers experience zero disruption. On the back end we push call data, recordings, and booking details to popular CRMs like ServiceTitan, Jobber, HubSpot, or even custom CRMs using secure webhooks or Zapier. This closed‑loop setup ensures every lead, tag, and revenue value is captured for accurate reporting and follow‑up automations.

The AI Agent measures response confidence scores in real time. If it dips below your preferred threshold, it politely says, “Let me connect you with a specialist,” then live‑transfers the caller. Before the rep answers, the AI provides a quick whisper note with name, service requested, and any notes so your team is fully briefed. All unusual questions are logged, flagged, and reviewed during our monthly optimization session to expand the knowledge base and reduce future transfers.

You set the rules. Many clients send true emergencies like active leaks to an on‑call tech’s cell, while non‑urgent queries are scheduled into the next available slot. The AI can also dispatch SMS or email alerts with call transcripts so night crews and managers know exactly what came in overnight. These flexible routing options ensure you never miss critical revenue opportunities yet still protect your team’s downtime.

Yes. All inbound and outbound calls, along with full transcripts, are stored in an encrypted portal compliant with PCI and GDPR standards. You can search by date, lead status, tag (booked, rescheduled, price shopper, etc.), and even sentiment to pinpoint coaching opportunities. Recordings make dispute resolution easy, help you validate marketing spend, and provide invaluable training material for live staff.

Pricing has two parts: We charge a one time implementation and setup fee that varies based on the size and complexity of the AI call center your business requires. We then charge a monthly fee which covers covers hosting, maintenance, and continuous model improvement. You will be also be billed a low per minute usage charge. Because the AI operates 24/7 and books jobs your team would otherwise miss, most clients see a positive ROI after just one or two months. We will work with you to model the ROI you can expect to receive based on revenue list, payroll reduction and AI costs.